Going Postal

I know the title of this post is a cheap rip off from a great Terry Pratchett novel, but it suits perfectly. In Germany the formal federal postal service which is now DHL set up boxes where you can send and pick up parcels so you don’t have to be at home. The system isn’t perfect since you can only receive parcels shipped with DHL but anyway, it is great for people who are not at home all day.

Monday they implemented a change in their authentification system: Instead of a static PIN they now send you a mTAN with the notification SMS that a new parcel has been delivered. I awaited a new toy yesterday and was thrilled when I got the SMS that it has been put into the Packstation box. I was not so thrilled when I sat that the SMS ended right after 160 characters – right before the mTAN. So I called the DHL hotline – and waited for about 45 minuits in a waiting loop before I had to work. I sent e-mails, used twitter and the contact form, today I spend another hour of listening to their ridicules waiting loop music but I had no success. Thursday will be a holiday in Germany and I hope they send me a new mTAN by tomorrow evening, otherwise somebody will really suffer and not in a good way!

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